Last updated: 15 July 2026
1. About This Policy
Abang Sejuk Enterprise, trading as Abang Cold (“Abang Cold”, “we”, “us” or “our”), respects the privacy of the people and organisations that communicate with us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit abangcold.com, use our conversational enquiry assistant, request information, communicate with our team or otherwise interact with our digital services.
Abang Sejuk Enterprise is registered in Malaysia under business registration number 202103011459.
2. Scope
This Policy applies to personal data processed through:
- abangcold.com
- Abang Cold service and campaign landing pages
- The Abang Cold RFQ and enquiry assistant
- Email, telephone and WhatsApp communications initiated through the website
- Uploaded enquiry documents
- Abang Cold Insights
- Advertising, analytics and attribution technologies used on the website
- Enquiries transferred to our customer relationship management or operational systems
Separate contractual, employment, supplier or customer privacy notices may apply in other situations.
3. Personal Data We May Collect
3.1 Information You Provide
Depending on how you interact with us, we may collect:
- Your name
- Company or business name
- Job title or role
- Email address
- Telephone number
- Preferred contact method
- Pickup, storage and delivery locations
- Product or cargo descriptions
- Temperature requirements
- Pallet, carton, weight, volume or SKU information
- Proposed dates and service requirements
- Marketplace or sales-channel information
- Messages and conversation history
- Documents or images that you choose to upload
- Any other information you voluntarily provide
Please do not upload identity documents, payment-card details, medical information or other highly sensitive information unless Abang Cold has specifically requested it through an approved secure process.
3.2 Information Collected Automatically
When you use our website, we may automatically collect:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Advertising campaign and UTM information
- Cookie or similar identifier
- Interaction with website buttons and the enquiry assistant
- Technical, security and diagnostic information
3.3 Information From Other Sources
We may receive information about you from your company or authorised representative, business partners, referrals, logistics or service partners, advertising and analytics providers, publicly available business sources, and communication platforms that you use to contact us.
We will only use such information where we have a reasonable and lawful basis to do so.
4. How We Use Personal Data
We may process personal data to:
- Understand your warehousing, transportation, fulfilment, distribution, freight or logistics requirements
- Respond to enquiries
- Prepare an operational review or tailored commercial proposal
- Arrange a callback or follow-up communication
- Transfer an enquiry to the appropriate Abang Cold team member
- Maintain records of conversations and requirements
- Deliver agreed services
- Manage customer and supplier relationships
- Improve the website, services and enquiry experience
- Measure advertising and content performance
- Attribute enquiries to relevant campaigns or articles
- Protect the website and systems from misuse, fraud or security threats
- Meet contractual, accounting, regulatory and legal obligations
- Establish, exercise or defend legal rights
- Send marketing communications where consent or another lawful permission applies
You may opt out of direct marketing communications at any time.
5. Conversational Enquiry Assistant
The Abang Cold enquiry assistant helps organise information about your requirements and prepare a summary for our team.
The assistant does not provide a binding quotation, enter into a contract, guarantee service availability, make a final acceptance or rejection decision, or replace operational review by an authorised Abang Cold team member.
Information entered into the assistant may be stored with the enquiry record and reviewed by authorised staff.
6. Uploaded Documents
Where the website allows document uploads:
- Uploads are used only for the enquiry or operational purpose communicated to you
- Access is restricted to authorised personnel and approved service providers
- Files may be held in a restricted or quarantined state while security checks are pending
- We may reject, isolate or delete unsafe, unsupported or unnecessary files
- You should upload only documents that you are authorised to share
- You should remove unrelated personal or confidential information before uploading
Uploaded documents are retained only for as long as reasonably required for the relevant enquiry, relationship, legal obligation or security process.
7. Cookies, Analytics and Advertising
We may use cookies and similar technologies for essential website operation, security, remembering preferences, measuring site usage, understanding useful pages and articles, advertising attribution, and measuring campaign conversions.
Non-essential analytics or advertising technologies should be activated only in accordance with the website’s consent settings and applicable requirements. Visitors can Accept, Reject non-essential, or Manage preferences. Essential cookies may operate without optional consent where required for website security and basic functionality.
8. Disclosure of Personal Data
We may disclose personal data where reasonably required to authorised Abang Cold personnel; website hosting, cloud, information-technology and cybersecurity providers; customer relationship, email, telephone and messaging providers; analytics and advertising providers; logistics partners involved in a requested service; professional advisers, auditors and insurers; authorities where required by law; and a legitimate business successor.
We do not sell personal data. Service providers must process personal data only for authorised purposes and remain subject to appropriate confidentiality and security requirements.
9. International and Cross-Border Processing
Some technology providers or service partners may process or store data outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is permitted and that appropriate safeguards, contractual protections or required consent are in place.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose collected, enquiry follow-up, service delivery, records, security, dispute resolution, and legal, accounting or regulatory obligations.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
11. Data Security
We use reasonable administrative, organisational and technical safeguards designed to protect personal data from unauthorised access, accidental loss, misuse, alteration, disclosure and destruction. These measures may include restricted access, authentication controls, encryption, secure hosting, logging, backup controls and document-quarantine processes.
No internet transmission or electronic-storage method can be guaranteed to be completely secure.
12. Your Choices and Rights
Subject to applicable law, you may request to be informed, access or correct personal data, withdraw consent, stop or restrict direct marketing, object to certain processing, request deletion where applicable, exercise data-portability rights where applicable, or ask questions about handling.
We may need to verify your identity. Some rights may be limited by contractual, legal, security or record-retention obligations.
13. Marketing Communications
We may send marketing or service-related communications where permitted. You may stop marketing communications using an unsubscribe option, contacting us by email, or asking our team to update your preference. Necessary service, security, contractual or operational messages may still be sent.
14. Children’s Privacy
The website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from individuals under 18 through the website.
15. Third-Party Websites and Platforms
The website may link to third-party websites, WhatsApp, social-media platforms or other external services. Their privacy practices are governed by their own policies. Abang Cold is not responsible for independently operated third-party services.
16. Changes to This Policy
We may update this Policy when our website, services, technologies or legal obligations change. The revised version will be published on this page with an updated revision date. Material changes should be communicated through an appropriate notice where reasonably required.
17. Contact Us
Abang Sejuk Enterprise @ Abang Cold
BRN: 202103011459
Level 17, The Bousteador
10, Jalan PJU 7/6
Mutiara Damansara
47800 Petaling Jaya
Selangor, Malaysia
Email: enquiry@abangcold.com
Email subject: Privacy Request